Privacy Policy

We at ClickGo Limited (“ClickGo”, “we”, “us”, “our”) know that our users (“you”, “your”) care about how your personal information is used and shared, and we take your privacy seriously.

This privacy policy describes how ClickGo Ltd collects and uses the personal information you provide on our website, applications (App), products, or services.

ClickGo is intended to facilitate communication and the sharing of care notifications and alerts and other information by and among: family members, friends, community based supports and care professionals of a person requiring care, the Supported User.

Such family members, friends, community based supports and care professionals who have registered with the ClickGo service are referred to herein as “Members”. Both supported Users and members can create appointment requests, manage scheduling, track budgets, manage teams of workers and manage outcomes around an individual Supported User.

Members that are centred around the same Supported User can connect together to form a Care Team, for and on behalf of that Supported User. Information that is shared with a Care Team is private and secure to the Members of that Care Team.

In addition, certain Members may be authorised to access, update and share certain personal data, health-related data and other sensitive information related to and/or on behalf of a Supported User within and between Care Teams, where this Member has permission from the Supported User, for example a family member acting as an advocate or a Support Worker with a duty of care

Our privacy policy is designed to maximise your ability to protect personal private data, while at the same time giving you the opportunity to support and share the care for a Supported User at home and in the community, including remotely accessing personal health, wellness and safety information.

Our mission in implementing this privacy policy is to, first, protect your personal information, and second, use it only to provide you with the highest quality care support services, for your own benefit or that of the Supported User.

Please read the following to learn more about our Privacy Policy. By visiting or using the Website, App or Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy and you hereby consent that we will collect, use, and share your information in the following ways.

What does this Privacy Policy cover?

This Privacy Policy covers our treatment of:

  • User Provided Information: Personally identifiable information (“Personal Information”) provided or uploaded by you when you are accessing or using our Website, App or Services. Personally Identifiable Information: any information which relates to and identifies a person, including but not limited to name and address, email address, age, gender, date of birth, time zone, mobile phone numbers, sensor device information and billing information.
  • Supported User: Personal Information about a Supported User or Supported Users that you provide a service to, provided or uploaded by you when you are accessing or using our Website, App or Services.
  • Information Collected Automatically: Raw sensor and health data, and usage information provided or uploaded automatically using our Website, App or Services or provided through our third party service providers.
  • Email and other forms of direct communication.

This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

What information does ClickGo collect?

We gather various types of Personal Information and data from our users, sensors and devices, as explained more fully below. We may use this Personal Information and data to personalise and improve the Service, to allow our users to set up a user account, form Care Teams and establish a Network of Care to support your care or that of another person, the Supported User and as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (described in this Section and in Section IV below).

We collect the following types of information:

User Provided Information

Your Personal Information: We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, email address, and browser information. You can choose not to provide us with certain information, but then you may not be able to register with us or to take advantage of some of our features. We may anonymise your Personal Information so that you cannot be individually identified, and provide that information to our partners.

If you choose to invite another person into ClickGo we will ask you for an email address for that person. We will automatically send a one-time email inviting him or her to visit the website. ClickGo stores this information for the sole purpose of sending this one-time email, and tracking the success of our invite and referral programmes. This person may contact us through the customer feedback section on www.clickgo2.com and send a request to remove this information from our database.

Supported User Data

Supported User Data is the combination of Personal Information and information related to health conditions, wellness and safety information. The Service is not intended for the transmission of any Supported User Data other than that of a Supported User around whom your Care Team and Network of Care is organised.

Please do not disclose any Supported User Data that does not relate to the Supported User around whom your Care Team or Network of Care is organized. IF YOU DO SUBMIT OR UPDATE ANY PERSONAL INFORMATION OR SUPPORTED USER DATA RELATING TO SUCH SUPPORTED USER OR ANYONE OTHER THAN YOURSELF TO OR THROUGH THE SERVICE, YOU REPRESENT THAT YOU HAVE PROVIDED ANY NECESSARY NOTICES TO THAT INDIVIDUAL AND OBTAINED ANY NECESSARY CONSENTS.

Please note that Supported User Data about you may be collected through the Service either directly from you, or from third-party sources (including, Authorised People). IF YOU ARE A SUPPORTED USER, YOU ARE HEREBY AUTHORISING YOUR AUTHORISED PEOPLE TO SUBMIT AND UPDATE PERSONAL INFORMATION AND PROTECTED HEALTH INFORMATION ON YOUR BEHALF.

Information Collected Automatically

Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or mobile device that allow us to recognize your browser or mobile device and tell us how and when you visit pages in our Website.

You may be able to change the preferences on your browser or mobile device to prevent or limit your computer or device’s acceptance of cookies, but this may prevent you from taking advantage of some of our Website’s features. If you click on a link to a third party website, such third party may also transmit cookies to you. This Privacy Policy does not cover the use of cookies by any third parties.

When you visit the Website, whether as a ClickGo registered user or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). For example, Log Data may include information such as your computer’s IP address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics. We use this information to monitor and analyze use of the Website and the Services and for the Website’s technical administration, to increase our Website’s functionality and user-friendliness, and to better tailor it to our visitors’ needs.

We use Google analytics services to help understand your usage of our services. Google analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. As part of our service agreements, Google collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Google, please visit http://www.google.co.uk/analytics/terms/us.html.

We use User Voice services to manage our support services, knowledgebase and FAQ’s. User Voice collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to help with processing support requests. For more information on the privacy practices of User Voice, please visit https://www.uservoice.com/tos/.

Where a User has chosen to link to a care and support organisation that utilises ClickGo, ClickGo can generate, collect and maintain several types of information about a Supported User, including but not limited to any combination of the following:

  • Data that is received from care and support organisations in your care network, third party applications, sensors and devices that may be placed within a home or used by a Supported User. This data is recorded by the system, and we maintain records of this data.
  • Events are inferred from this data, and we maintain records of these events.
  • Notifications and alerts are triggered by specific user-defined criteria and system-learned criteria, and we maintain records of these criteria, notifications and alerts.
  • Triggered notifications, in system messages and alerts may be sent; as a push notification or messages to users of ClickGo through internal messaging, Email and/or SMS.
  • Notifications, alerts and follow-up comments are all stored on our Service and we maintain records of these notification and alerts.

E-mail and Other Communications

We may contact you, by email or other means; for example, we may communicate with you about your use of the Website or Services. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our email communications, newsletter or marketing emails by following the unsubscribe instructions included in those emails, or you can contact us through our customer support portal at www.clickgo2.com

Where We Store Your Information

All information you provide to us is stored on secure servers that are protected in secure facilities including firewall protection and located in those countries that form part of the European Economic Area (“EEA”) or are considered to provide adequate protection for personal information under the European Union Data Protection Directive (95/46/EC).

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your payment details and the provision of support services.

By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Will ClickGo share any of the information it receives?

We neither rent nor sell your Personal Information or that of a Supported User in personally identifiable form to anyone. We share such Personal Information in personally identifiable form with third parties as described below.

Trusted Third Parties

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide the Services to you. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services.

Business Transfers

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information would be one of the assets transferred to or acquired by a third party. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Protection of ClickGo and Others

We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or a court order; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of ClickGo, our employees, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

With Your Consent

Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.

Is the information secure?

Your account is protected by a password for your privacy and security. You must prevent unauthorised access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. The transmission of information via the Internet is not completely secure. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

When you enter your information on our site we encrypt the transmission of that information using secure socket layer technology (SSL).

The Website may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.

What personal information can I access?

Through your profile settings (or the profile settings of the Supported User, for Authorised People), you may access, and, in some cases, edit or delete the following information you’ve provided to us:

  • Name and password
  • Email address
  • Profile photo
  • Contact numbers
  • Home address
  • Time zone
  • Credit card information

The information you can view, update, and delete may change as the Website changes. If you have any questions about viewing or updating information we have on file about you, please contact us through our support section at www.clickgo2.com. We will respond to your request to access within 30 days.

Testimonials

We post customer testimonials/comments/reviews on our website, which may contain personally identifiable information. We do obtain customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal information from Testimonials or comments please contact us through our support section at www.clickgo2.com

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our special features. You may be able to add, update, or delete information as explained above.

When you update information, however, we may maintain a copy of the unrevised information in our records. We will retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account by contacting us through our support section at www.clickgo2.com.

Please note that some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your personal information from our blog or community forum, contact us through our support section at www.clickgo2.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

Questions or Concerns

If you have any questions or concerns regarding our privacy policies, please send us a detailed message through our support section at www.clickgo2.com. We will make every effort to resolve your concerns.

ClickGo Limited registered in Scotland under company number SC503743. Our registered office address is: Space, 11 Harewood Road, Edinburgh, Scotland, EH16 4NT. Effective Date: August 19, 2015